Returns & Exchanges
David Webb New York offers a 14-day return window for eligible fine jewelry pieces, provided they are in original, unworn condition with all security tags intact. Each return is meticulously inspected by our master jewelers to ensure the integrity of the piece before a refund is processed.
Initiate Your Request
Contact our Concierge team or log into your account within 14 days of delivery to request a Return Merchandise Authorization (RMA) number.
Secure Packaging
Place the jewelry in its original David Webb presentation box and secure it within the provided protective shipping carton along with all original certification documents.
Complimentary Shipping
Affix the pre-paid, fully insured shipping label to your package and schedule a pickup or drop it off at an authorized courier location.
Inspection and Refund
Once received, our team will perform a quality assurance inspection; approved returns will be credited to your original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing